Director, Digital Employee Experience (AI)

Location: Hybrid, New York, New York, USA (Corporate Headquarters)

Base pay range: $180,000–$200,000 per year

Company

hirify.global is a global house of retail brands including Coach and Kate Spade New York.

What you will do

• Own the digital employee experience as a product, defining the vision, strategy, prioritized roadmap, outcomes, and investment cases.
• Partner with Workplace Technology and platform owners across architecture, engineering, operations, and security to deliver improvements.
• Use employee feedback loops, store visits, observational research, frontline partnerships, analytics, and direct input to validate problems and prioritize solutions.
• Own the experience across the intranet, M365/Teams, and self-service portals, advocating for usability and employee impact.
• Identify and pilot AI-powered tools, intelligent search, virtual assistants, and mobile-first workplace solutions with clear hypotheses and success criteria.
• Collaborate with Technology, HR, Internal Communications, Product Management, and Store Operations on lifecycle moments, change management, adoption, accessibility, inclusivity, content governance, and knowledge management.

Requirements

• 10+ years of experience in technology, product management, digital workplace, or employee experience, with a track record of owning roadmaps and shipping measurable improvements.
• Strong understanding of modern workplace and AI technologies, including knowledge management, intelligent search, virtual assistants, and AI-assisted service delivery.
• Ability to get close to employees and understand how context, geography, and regional or market-level nuance shape their needs.
• Proven ability to influence senior stakeholders without direct authority and work independently in a complex, matrixed environment.
• Strong analytical and storytelling skills, including translating complex topics into clear narratives for any audience.
• Experience in retail, consumer businesses, or large multi-site enterprises.
• Bachelor’s degree required.

Nice to have

• Experience working in or alongside HR.

Culture & Benefits

• Hybrid work at the New York corporate headquarters.
• Medical, dental, and vision insurance.
• 401(k), disability insurance, commuter benefits, and tuition assistance.
• Paid paternity and maternity leave.
• Inclusive environment focused on individuality, creativity, equity, diversity, and employee development.