Senior Director, Collections Operations (Fintech)

Location: Hybrid position in the Dallas office; listed location is Irving, Texas, United States.

Base salary: $150,000–$180,000 per year, plus stock options and benefits.

Company

hirify.global provides financial products, digital financing technology, dealership connections, and loan servicing for merchants, consumers, OEM partners, and dealer partners.

What you will do

• Lead end-to-end delinquency management, collections operations, and loss mitigation strategy.
• Build, develop, and empower a high-performing team while supporting engagement, career development, accountability, and continuous growth.
• Oversee training and operational adherence to federal, state, and internal collections and loan servicing policies; identify and correct process gaps.
• Design, execute, and continuously refine collection strategies to reduce delinquency and credit losses.
• Lead process improvement initiatives that streamline workflows, create repeatable operating processes, reduce costs, and manage risk.
• Guide complex loan servicing and loss scenarios, including bankruptcies, repossessions, insurance claims, deceased accounts, and impounds; serve as the escalation point for complex problems and high-stakes customer situations.

Requirements

• Bachelor’s degree or equivalent experience.
• 15+ years of progressive financial services leadership experience across Collections, Compliance, Account Management, and Customer Success.
• 10+ years of management experience building, developing, and scaling high-performing teams.
• Proven ability to convert long-term strategic vision into actionable operational plans and execute them successfully.
• Exceptional ability to build trusted, collaborative relationships with executive stakeholders and cross-disciplinary teams at all organizational levels.
• Strong analytical and problem-solving capabilities, with advanced proficiency in Excel, PowerPoint, Visio, and Word.
• Highly organized, detail-oriented, able to prioritize competing demands, work under pressure, and meet strict deadlines.
• Ability to align diverse stakeholder priorities, establish clear expectations, and proactively remove roadblocks.

Nice to have

• Lean Six Sigma Green Belt or Black Belt.

Culture & Benefits

• Hybrid work arrangement in the Dallas office.
• Medical, dental, and vision plans.
• Generous parental leave and flexible time off.
• 401(k) retirement plan with company match.
• Educational assistance or tuition reimbursement up to $3,000 per year.
• Life insurance, disability coverage, ancillary insurance benefits, Wellhub wellness benefits, and a recreational safety benefit.