Technician 1 (Windows/Networking)

Location: Onsite at 30 Distribution DR, Elizabethtown, Pennsylvania 17022, US. Schedule: Saturday–Monday, 5:30 AM–6 PM.

Salary: $19.25–$32.25 per hour for Technician 1.

Company

hirify.global is a retail company operating distribution facilities and supporting employees with comprehensive benefits.

What you will do

• Resolve incidents and service requests involving end-user devices, RF scanners, printers, workstations, and wireless connectivity.
• Perform preventative maintenance and keep maintenance records current.
• Install, configure, replace, and complete lifecycle swaps for hardware.
• Run and organize cabling according to cable-management safety standards.
• Maintain tickets, asset records, and technical documentation; hand off open tickets and notes across shifts.
• Escalate issues beyond first-line scope and support site projects, rollouts, and network changes in coordination with Operations and Facilities.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience in service management, technical support, or troubleshooting and repairing technical equipment.
• Working knowledge of Windows, basic networking including TCP/IP, DHCP, and Wi-Fi, and common peripherals.
• Ability to work independently and as part of a small team in a fast-paced environment.
• Knowledge of technology, troubleshooting, and operating-system fundamentals.
• Ability to protect customer data and intellectual property, follow security standards, communicate clearly in writing and verbally, prioritize assigned work, meet SLAs, and adhere to scheduled work times.
• Ability to lift up to 50 lbs, work in a warehouse environment on ladders and lifts, stand or walk for extended periods, and work around conveyor and material-handling equipment.
• Availability for occasional overtime or on-call coverage during maintenance windows and rollouts.

Nice to have

• Four-year degree in a related field or equivalent experience.
• Distribution, warehouse, or industrial experience.
• Familiarity with ServiceNow or similar ticketing tools.
• Exposure to RF scanners, wireless infrastructure, or structured cabling.
• CompTIA A+, Network+, or equivalent certification.

Culture & Benefits

• Medical, vision, dental, retirement, and paid time away benefits.
• Life insurance, disability coverage, merchandise discount, and EAP resources.
• 401(k), PTO accruals, holidays, and other benefits, subject to eligibility requirements.
• The position may be eligible for performance-based incentives or bonuses.

Hiring process

• Background checks are conducted after a conditional offer where applicable and in accordance with relevant legal requirements.
• Current hirify.global employees apply through Workday.