Director of Revenue Operations (Ecommerce)

Location: New York, NY; must be NYC-based or willing to relocate before the start date. The company has a remote-first culture with an NYC headquarters, but some teams may have different location requirements.

Salary: $160,000–$200,000 USD base salary annually, exclusive of bonus or commission; equity is also provided.

Company

hirify.global builds infrastructure for human-led e-commerce, helping brands run creator programs and enabling creators to monetize influence through direct brand partnerships.

What you will do

• Lead annual and quarterly Success planning, translating revenue objectives into goals by segment, team, and account.
• Own forecasting across renewals, expansion, churn, and performance products, while standardizing MRR and NRR definitions and tracking forecast accuracy.
• Design and manage Success compensation plans with Finance and People, including measures, weightings, thresholds, accelerators, documentation, rollout, and payout accuracy.
• Build segmentation, balanced books, coverage, rebalancing, and hiring or capacity models across SMB, Growth, and Enterprise.
• Standardize the brand lifecycle from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion, including operationalizing pricing and packaging changes.
• Own the Success systems roadmap with Salesforce and Data teams, build dashboards and planning tools, lead business reviews, and drive cross-functional initiatives from strategy through adoption and measurable results.

Requirements

• 7+ years of experience in RevOps, CS Ops, or BizOps with ownership of post-sale performance.
• Experience leading planning, forecasting, retention analysis, and capacity modeling.
• Experience designing and rolling out variable compensation plans.
• Strong modeling skills and comfort with spreadsheets, Salesforce, and BI tools; SQL is a plus.
• Experience building processes used by customer-facing teams and influencing across Success, Sales, Finance, Product, and technical teams.
• Clear communication skills with executives and individual contributors, with the ability to move between strategy and execution.
• Must be NYC-based or willing to relocate before the start date.

Nice to have

• Experience with marketplaces, creator marketing, commerce, or hybrid subscription and usage-based revenue.
• Experience using AI and automation in operations workflows.

Culture & Benefits

• Remote-first culture with an NYC headquarters, annual company offsite, and quarterly team co-locations.
• Equity for every employee and the ability to build and grow a personal hirify.global page.
• 401(k) with a 3% employer contribution, fully vested.
• Medical, dental, and vision coverage, including a 100% employer-paid medical option and dependent coverage.
• Virtual mental health, urgent care, and primary care support; disability and life insurance are 100% employer-paid.
• Flexible PTO, birthday off, 13 company holidays, 14 weeks of paid parental leave, and workplace, wellness, and home-office stipends.