Customer Success Manager (SaaS)

Location: US

Company

hirify.global develops EMR, CRM, and revenue cycle solutions for behavioral health facilities, supporting addiction treatment, eating disorder care, and other behavioral health services.

What you will do

• Own a portfolio of customers with varying levels of complexity, build stakeholder relationships, and serve as the primary customer success contact.
• Develop and execute success plans, conduct discovery, and lead onboarding reviews, health checks, and quarterly business reviews.
• Drive adoption of core and advanced product capabilities and translate customer goals into use cases, success metrics, efficiency improvements, and ROI.
• Analyze usage, engagement, and customer data; identify at-risk accounts and execute mitigation plans.
• Maintain accurate documentation and reporting in CRM and customer success tools.
• Support renewals and expansion with Sales, investigate customer issues, and coordinate resolution with Support, Product, and Engineering.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or a related SaaS role.
• Experience independently managing a book of business.
• Strong analytical and organizational skills.
• Comfort working cross-functionally in a fast-paced environment.
• Bachelor’s degree or equivalent experience required.

Nice to have

• Experience in healthcare or regulated SaaS.

Culture & Benefits

• Flexible paid time off and 11 paid holidays.
• Health, dental, vision, disability, and life insurance.
• Parental leave and pet insurance.
• 401(k) with company match.
• Work focused on advancing the behavioral health ecosystem and improving patient and caregiver outcomes.