Customer Success Manager, SMB (Healthcare)

Location: Hybrid work environment at the Soho location in New York, NY, United States.

Salary: $30.29–$35.10 USD per hour.

Company

hirify.global is a digital health marketplace that helps patients find and book care while helping healthcare providers grow their practices, fill openings, and improve the patient experience.

What you will do

• Help existing hirify.global providers get more value from the platform, improve practice performance, and grow their practices.
• Conduct strategic, outbound, phone-first outreach and consistently schedule client meetings.
• Lead provider meetings to understand practice goals, address operational challenges, handle objections, and recommend ways to expand partnerships.
• Manage approximately 50 practice accounts through 30-day engagements involving research, meetings, and follow-up.
• Recommend improvements to product setup, provider additions, visibility, feature adoption, and patient bookings.
• Partner with internal teams to optimize accounts and support feature installations when needed.

Requirements

• Strong communication and interpersonal skills.
• Strong attention to detail, organization, and a quick, curious approach to learning.
• Problem-solving and issue-resolution skills.
• Ability to adapt and thrive in a dynamic, quickly evolving environment.
• Consultative, data-driven decision-making skills and the ability to handle objections.
• Ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.
• Passion for provider success and understanding practices’ goals and challenges to drive feature adoption, utilization, and retention.
• Ability to balance sales conversations, account management, and collaboration with internal teams.

Culture & Benefits

• Flexible hybrid work environment at the Soho location.
• Competitive paid time off, paid parental leave, and fertility and family-planning reimbursement.
• 100% paid employee health benefit options, including medical, dental, and vision coverage.
• Commuter benefits, cell phone reimbursement, and a 401(k) with employer-funded match.
• Wellhub corporate wellness program, sabbatical leave after five years, and catered lunch with beverages and snacks.
• Employee Resource Groups, ZocClubs, and a collaborative workplace focused on community, belonging, and diversity.