Account Manager (SaaS/EdTech)

Location: Remote, USA; travel required as needed for customer engagement, industry events, and sales opportunities.

Company

hirify.global develops technology for neuroinclusive education, including Planning, Curriculum, and assistive technology solutions, with more than 800 employees across North America, the UK, Europe, Australia, and New Zealand.

What you will do

• Own expansion strategies and account plans for an assigned portfolio of existing mid-market customers.
• Identify and progress cross-sell and upsell opportunities across Planning, Curriculum, and AT solutions.
• Build relationships with stakeholders across schools, districts, and educational organisations to increase product adoption, penetration, and recurring revenue.
• Coordinate with Customer Success on adoption and account-health signals, and partner with the Renewal Rep on renewals and at-risk accounts.
• Manage expansion opportunities from discovery and qualification through proposal, negotiation, and close.
• Maintain CRM records, pipeline data, forecasts, and opportunity reporting while collaborating with Marketing, Finance, Legal, Product, Implementation, and other teams.

Requirements

• 3+ years of account management, expansion sales, or consultative sales experience in SaaS, EdTech, or a related environment.
• Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell, or account expansion.
• Experience managing existing account portfolios and developing account plans to prioritise growth opportunities.
• Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close.
• Consultative selling skills and experience building relationships with multiple customer stakeholders.
• Experience managing sales pipelines, forecasting, and commercial reporting using CRM data.
• Clear and effective communication with customers, colleagues, and stakeholders.

Nice to have

• K-12, education, or public-sector account management or sales experience, including knowledge of education funding cycles and purchasing processes.
• Familiarity with MEDDPICC or a similar sales methodology.
• Familiarity with CRM platforms such as Salesforce.
• Experience using AI tools for customer research, account planning, forecasting, or workflow efficiency.

Culture & Benefits

• Flexible work schedules and flexible time off plans.
• Competitive salary with bonus opportunities.
• Comprehensive health and wellness benefits.
• Career growth through development programs.
• Collaborative, innovative culture built around curiosity, courage, and full commitment.
• Travel may be required for customer meetings, conferences, webinars, and industry events.