Core Account Manager (SC) (EdTech)

Location: Remote, USA; travel as needed for customer engagement, industry events and sales opportunities.

Company

Technology is developed to help people understand and be understood, with a focus on neuroinclusion and solutions for schools, districts and educational organisations.

What you will do

• Own expansion strategy and account plans for an assigned portfolio of existing mid-market customers.
• Identify and progress cross-sell and upsell opportunities across Planning, Curriculum and AT solutions.
• Build relationships with stakeholders across schools, districts and educational organisations to increase product adoption, penetration and recurring revenue.
• Coordinate with Customer Success on adoption and account-health signals, and partner with the Renewal Rep on renewals and at-risk accounts.
• Manage expansion opportunities from discovery and qualification through proposal, negotiation and close; maintain CRM records, pipeline data, forecasts and reporting.
• Collaborate with Marketing, Customer Success, Finance, Legal, Product and Implementation, while sharing customer feedback, market intelligence and competitive insights.

Requirements

• 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment.
• Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion.
• Experience managing existing accounts and developing account plans to prioritise growth opportunities.
• Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close.
• Consultative selling skills and experience building relationships with multiple customer stakeholders.
• Experience managing sales pipeline, forecasting and commercial reporting using CRM data.
• Clear and effective communication with customers, colleagues and stakeholders.

Nice to have

• K-12, education or public-sector account management or sales experience, including understanding of education funding cycles and purchasing processes.
• Familiarity with MEDDPICC or a similar sales methodology.
• Familiarity with CRM platforms such as Salesforce.
• Experience using AI tools for customer research, account planning, forecasting or workflow efficiency.

Culture & Benefits

• Flexible work schedules and flexible time off plans.
• Competitive salary with bonus opportunities.
• Comprehensive health and wellness benefits.
• Career growth through development programs.
• Collaborative, innovative culture with a focus on curiosity, courage and full commitment.
• Equal opportunity and drug-free workplace commitments.