Senior Routing Engine Developer (CX Platform)

Location: Remote, Toronto, ON, Canada

Company

hirify.global is a global IT services and consulting company delivering digital transformation solutions for large and small enterprises across more than 25 countries.

What you will do

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions across agents, queues, skills, channels, and business units.
• Implement routing algorithms based on skills, priorities, capacity, availability, proficiency, workload, and business rules.
• Build and optimize highly scalable, low-latency Java and Spring Boot services, APIs, integration components, and reference implementations.
• Ensure high availability, fault tolerance, resiliency, observability, disaster recovery, security, privacy, and predictable performance.
• Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, analytics, and CX platforms.
• Review architecture and code, define engineering standards and non-functional requirements, and collaborate with product, architecture, workforce management, telephony, and CX domain teams.

Requirements

• 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
• Expert-level hands-on experience with Java, Spring Boot, distributed systems, microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
• Experience developing routing logic for contact center, communications, or customer engagement platforms.
• Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
• Experience building high-throughput, low-latency transaction processing systems and deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
• Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
• Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have

• Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
• Knowledge of optimization algorithms, decision engines, or scheduling systems.
• Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
• Exposure to workforce management processes and integrations involving forecasting, schedules, and adherence.
• Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
• Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot.

Culture & Benefits

• Remote work with a work-from-anywhere culture.
• Competitive compensation and benefits, including health insurance and a relocation program.
• Professional development through certification programs, mentorship, talent investment, internal mobility, and internship opportunities.
• Work on projects for global clients within an inclusive, multicultural environment with open communication and team-building events.
• Commitment to sustainable business practices, community empowerment, fair operating practices, environmental sustainability, and gender equality.