Change Management Analyst

Location: Remote, Virginia, United States; must be a US Citizen and able to obtain a Public Trust.

Salary: $120,000–$140,000.

Company

hirify.global Federal is the federal segment of Everforth, a global organization with over 10,000 employees delivering technology solutions in data and AI, cybersecurity, and enterprise transformation for defense, intelligence, and federal civilian agencies.

What you will do

• Develop and execute user-adoption and change-management activities, including stakeholder and release communications, training support, office hours, onboarding materials, and feedback mechanisms.
• Coordinate tool-user questions, requests, tickets, approvals, and financial analyst support, routing matters to the appropriate SMEs, owners, team leads, product owners, or technical teams.
• Develop and improve standard operating procedures, job aids, FAQs, process flows, decision trees, templates, and knowledge-base content.
• Partner with financial analyst SMEs to document business processes, clarify responsibilities, identify recurring issues, and explain complex financial or system concepts.
• Analyze feedback, support trends, ticket data, and stakeholder input to identify adoption barriers, training needs, process gaps, and user-experience improvements.
• Prepare status updates, dashboards, meeting materials, and leadership summaries; facilitate working sessions, user forums, and stakeholder meetings while documenting decisions and actions.

Requirements

• US citizenship and ability to obtain a Public Trust.
• Bachelor’s degree in a relevant field.
• 7+ years of consulting experience.
• Expertise in change-management planning, stakeholder engagement, organizational readiness, and strategic communications.
• Experience supporting adoption, communications, training, or operational readiness for a new business system, enterprise application, or process transformation.
• Experience developing user-focused SOPs, job aids, FAQs, process maps, training materials, and stakeholder communications.
• Strong written and verbal communication skills, including the ability to translate complex business, technical, or financial concepts for varied audiences.
• Experience with Atlassian Suite, including Jira and Confluence, and SharePoint.
• Ability to work independently, exercise sound judgment, manage competing priorities, and build relationships across organizational levels.
• Experience supporting federal agencies; DHS experience is preferred.

Nice to have

• CCMP or Prosci certification.
• Familiarity with federal financial systems and deliverables such as BCEs, MOAs, and chargeback models.
• Experience with ServiceNow, MS Dynamics, or similar case-management and enterprise workflow tools.
• Experience supporting software implementation, system modernization, agile delivery, or product-management teams.
• Experience developing adoption metrics, stakeholder engagement plans, communication calendars, training plans, or user-support dashboards.
• Experience managing CX and change-management initiatives for DHS or federal customers.

Culture & Benefits

• Remote work arrangement.
• Benefits are available through hirify.global Federal.
• Culture emphasizes excellence in delivery, innovation, accountability, and mission-driven work.
• Focus on developing high-performing teams and providing opportunities for professional growth.