Program Analyst - Training Consultant (Healthcare Informatics)

Location: Remote; Arlington, VA

Salary: $99,000–$110,000 per year

Company

hirify.global delivers pragmatic solutions for complex business challenges across financial management, healthcare, and government industries.

What you will do

• Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps.
• Work as an embedded member of a Tier 1 SME team and coordinate site-specific user support and refresher training with local contacts and training stakeholders.
• Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; prepare metrics, reports, and status updates.
• Identify recurring user issues and recommend training, coaching, job aids, communications, or workflow improvements.
• Advise SMEs and training owners on FAQs, job aids, training materials, and user guidance following system or policy changes.
• Support EHR Go-Live and Post Go-Live activities by tracking issues, milestones, risks, outcomes, adoption, and process improvements.

Requirements

• Bachelor’s degree in Health Informatics, Healthcare or Business Administration, Data Analytics, Information Systems, or a related field.
• At least 5 years of relevant program, business, operations, or healthcare informatics analysis experience.
• Relevant clinical informatics experience in a Veterans Administration healthcare setting.
• Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials.
• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
• Ability to meet Federal/VA security, privacy, and information-security requirements and obtain a Public Trust clearance.
• Ability to travel as needed.

Nice to have

• Experience with Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, or VHA EHR modernization and Post Go-Live activities.
• Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support.
• Experience identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers, and recommending and assessing support interventions.
• Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications with SMEs.
• Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives.
• Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams.

Culture & Benefits

• Full-time remote work with a collaborative, client-first service approach.
• Health, dental, and vision plans, with an optional FSA.
• Paid parental leave, paid time off, and 11 paid holidays.
• Safe Harbor 401(k) with employer contributions fully vested from day one.
• Group term life and AD&D coverage at no cost, with optional supplemental coverage and pet insurance.
• Monthly phone and internet stipend, tuition and training reimbursement, and work-life balance support.