Technical Sales and Customer Success (Protein Engineering)

Location: Remote, London

Company

hirify.global is building an automated lab that enables AI agents to run biology experiments, combining software, hardware, automated lab instruments, complex workflows, observability, data-processing pipelines, and AI systems.

What you will do

• Own the full customer lifecycle, including prospecting, technical sales conversations, deal closing, onboarding, and ongoing account management.
• Act as the technical point of contact for customers, understand protein engineering goals, and recommend appropriate experiments covering binding, expression, thermostability, and enzyme activity.
• Explain assay capabilities including BLI, SPR, cell-free expression, and emerging assay types, including when each is appropriate and how to interpret the data.
• Work with the biology team to design experiments correctly, troubleshoot unexpected results, and communicate findings clearly.
• Build and maintain a commercial pipeline across AI-driven protein design companies, biotech startups, pharma R&D teams, and academic labs; develop tailored proposals and quotes.
• Represent hirify.global at conferences and industry events and provide customer insights to the product and biology teams.

Requirements

• Scientific background in protein engineering, biochemistry, biophysics, or a related field.
• Ability to discuss binding kinetics, including KD, kon, and koff, expression systems, and assay design without extensive preparation.
• Experience in a customer-facing technical role such as field application scientist, technical sales, scientific account management, or a similar position.
• Commercially driven, with a focus on revenue, pipeline development, and closing deals.
• Strong communication skills, with the ability to adapt technical and business communication to scientists and executives.
• Ability to manage an independent pipeline and priorities without heavy oversight.
• Genuine interest in AI-driven protein design and related companies and developments.

Nice to have

• Experience with a CRO or biotech vendor.

Culture & Benefits

• Remote work arrangement associated with London.
• Opportunity to support AI-driven wet-lab experimentation for biopharma, AI labs, and techbio companies.
• Work across commercial, biology, product, software, hardware, and AI capabilities.