Manager, Customer Success - Property

Location: United States (Remote); 100% remote work. Other remote locations listed: Toronto, Canada and Vancouver, Canada.

Salary: $100,000–$130,000 USD base salary plus bonuses/commission.

Company

hirify.global provides AI-powered marketing solutions for multi-location businesses, including Genius AI and Genius Agents that automate and optimize local marketing tasks for enterprise brands.

What you will do

• Manage, coach, and develop a team of Customer Success Managers through clear expectations, feedback, and operational guidance.
• Monitor KPIs related to retention, adoption, engagement, and customer satisfaction.
• Support Customer Success Managers in building and executing Success Plans that drive customer outcomes and mitigate risk.
• Guide customer relationship management for multifamily property accounts, including navigating property M&A and changing industry regulations.
• Establish repeatable processes and playbooks for high-volume, high-impact Property accounts.
• Coordinate with sales, implementation, support, and product teams and assist with customer escalations and timely resolution.

Requirements

• Ability to work 100% remotely from the United States.
• 1–2 years of people management or team lead experience and 5+ years of Customer Success experience.
• Experience working with or directly within the multifamily property industry, including understanding its dynamics, stakeholders, and operational requirements.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work cross-functionally and collaborate effectively to resolve issues and improve customer experience.
• Strong interpersonal and consultative communication skills.
• Motivation and demonstrated ability to coach, develop, and support team performance.
• Willingness to adapt to changes in the job description and perform other duties assigned by the business.

Culture & Benefits

• Full-time permanent, non-contract employees receive health, dental, and vision insurance.
• Wellness incentives and quarterly wellness days.
• 401(k) plan with employer match.
• Flexible paid time off and paid holidays.
• Remote work from home with a collaborative, cross-functional, fast-paced, and agile environment.
• Employee engagement programs and career growth opportunities.