Manager, IT Operations

Location: San Francisco, United States; onsite at the designated Suno office 5 days per week. Applicants must be eligible to work in the US. Travel of up to 25% is required to support Suno offices in Cambridge, New York, San Francisco, and Los Angeles, with a deliberate cadence in Cambridge and New York during the first six months.

Salary: $225K–$295.4K base salary, plus equity.

Company

Suno is a consumer entertainment company building an AI music platform used by people creating and producing music.

What you will do

• Lead IT Engineers and establish clear ownership, performance expectations, feedback, coaching, and development for the team.
• Build the IT Help Desk, including the service model, staffing, job profiles, escalation paths, SLAs, knowledge base, and Tier 0 partnership with office managers.
• Own corporate IT operations across identity and access management, Apple endpoint management, collaboration software, office A/V, networking, Tailscale, and IT service delivery.
• Set quarterly plans, report operational status to the Senior Manager of IT and leadership, and manage change with appropriate communication, partners, and rollback plans.
• Scale service through runbooks, knowledge articles, AI-powered self-service, automation, and vendor management.
• Lead IT for the West Coast, directly supporting the San Francisco office, overseeing Los Angeles coverage, and partnering with Facilities on buildouts, moves, and expansions.

Requirements

• 10+ years of IT experience, including 3+ years managing IT engineers, a help desk, or an IT operations team at a high-growth company.
• Experience building a support function, including service models, SLAs, staffing, and measurable ticket deflection.
• Working knowledge of identity and access management, including Okta or an equivalent, SCIM, and IGA; Apple-first endpoint management; Google Workspace and Slack administration; office networking and A/V; and zero-trust networking such as Tailscale or a comparable platform.
• Strong people leadership, including hiring, coaching, difficult feedback, and performance management for employees in other offices and time zones.
• Clear and concise written communication for executive, business, and technical audiences.
• Sound judgment in a growth environment, including distinguishing reversible decisions from consequential decisions.
• Experience with Okta, SCIM provisioning, and IGA tools such as Lumos, SailPoint, Saviynt, or comparable platforms.
• Experience with modern Apple MDM tools such as Iru, Jamf, or JumpCloud, and endpoint security partnerships such as CrowdStrike, SentinelOne, or Expel.
• Production experience with Tailscale or another zero-trust network layer, including ACL design, device posture, and SSO integration.
• ITSM design experience covering intake, categorization, SLAs, and reporting from scratch.
• Experience running IT through multi-office expansion, including new sites, floor expansions, integrators, and vendors.

Nice to have

• Experience with AI-powered self-service.
• Experience as an early IT leader at a company that grew from hundreds to 1,000 employees.

Culture & Benefits

• Company equity package.
• 401(k) with a 3% employer match and Roth 401(k).
• Medical, dental, and vision insurance, with PPO, HSA, and FSA options.
• 11 paid holidays, unlimited PTO, sick time, and 16 weeks of paid parental leave.
• Creative education stipend, commuter allowance, and in-office lunch 5 days per week.