IT Operations Manager (EV Manufacturing)

Location: Garden Grove, California, United States

Salary: $110,000–$150,000 USD annually

Company

hirify.global is an American commercial electric vehicle company developing an EV platform for medium-duty electric and hybrid vehicles.

What you will do

• Lead, hire, onboard, and develop IT Specialists and Administrators, including performance management and regular one-on-ones.
• Run IT support across office, engineering, and manufacturing environments, ensuring coverage for every site and shift.
• Define and report service-level targets, with accelerated response and resolution goals for production-stopping incidents.
• Manage IT on-call rotations, escalation paths, runbooks, and after-hours production coverage.
• Administer Google Workspace, Slack, Zoom, Jira, Confluence, endpoint and identity systems, conference-room AV, and the full device lifecycle.
• Build and maintain Serval, the AI-powered service desk, while managing the IT budget, vendors, operational reporting, and cybersecurity coordination.

Requirements

• 7+ years of experience in IT operations or support, including 3+ years managing direct reports, on-call rotations, and performance reviews.
• Experience supporting manufacturing, production, or another 24/7 operating environment is strongly preferred.
• Hands-on administration of service desk and on-call platforms such as Serval, Jira Service Management, ServiceNow, or PagerDuty.
• Strong endpoint management experience across macOS, Windows, mobile, and Linux using tools such as Intune, Jamf, and JumpCloud.
• Administrator-level knowledge of identity and access management tools such as Okta, JumpCloud, and Entra ID.
• Working knowledge of conference-room AV, networking, ITIL practices, automation scripting, MES, shop-floor devices, and industrial networks.

Culture & Benefits

• Health, dental, and vision coverage fully paid for employees.
• Early-stage stock options.
• 401(k), HSA, and FSA retirement and savings benefits.
• Paid time off, parental leave, and an annual vacation bonus.
• Wellness, fertility, and cell phone benefits.
• Complimentary meals and stocked kitchens.