Senior Manager, Global IT Operations (AI)

Location: Atlanta, Georgia, United States. Office-first culture with three days per week in the office for most roles; specific flexibility depends on the role.

Annual base pay range: $139,050–$208,575 USD. The role may also include discretionary bonuses, equity, commissions, and benefits.

Company

hirify.global provides an AI-ready governance platform that combines regulatory intelligence, automation, and connected governance workflows for responsible data use.

What you will do

• Lead a globally distributed IT Operations organization supporting employees across the Americas, EMEA, and APAC.
• Own Service Desk, Tier 1–3 Support, Executive/VIP Support, End User Computing, Endpoint Management, and workplace operations.
• Design metrics-based operating models, executive dashboards, service standards, escalation paths, and continuous improvement programs.
• Define a multi-year roadmap for AI-enabled and agentic IT Operations using Copilot, Glean, automation, analytics, virtual agents, and workflow orchestration.
• Automate onboarding, offboarding, access requests, software fulfillment, device remediation, incident triage, knowledge retrieval, and incident resolution.
• Partner with Security, Infrastructure, Engineering, Enterprise Applications, Identity, and business stakeholders to modernize workplace technology and strengthen operational controls.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 10+ years of progressive IT Operations experience, including 5+ years in people leadership.
• Experience leading geographically distributed global support or IT Operations organizations and transforming service delivery operating models.
• Strong knowledge of IT Service Management, incident and problem management, knowledge management, service improvement, operational resilience, KPIs, SLAs, and executive reporting.
• Experience with Jira Service Management, M365, Entra ID, Intune, Autopilot, endpoint management, and collaboration technologies or comparable enterprise platforms.
• Excellent communication, stakeholder management, executive presence, judgment, organizational change, and people leadership skills.

Nice to have

• Global IT Operations experience in a SaaS, cybersecurity, or high-growth technology company.
• Experience designing agentic workflows, Copilot solutions, or AI-powered support capabilities.
• Experience with Glean, Microsoft Copilot, Power BI, Digital Employee Experience platforms, ServiceNow, or Jira Service Management.
• Experience managing vendors, operating budgets, sourcing decisions, and license or tooling optimization.
• ITIL, Microsoft, HDI, PMP, or related certifications.

Culture & Benefits

• Office-first work environment with opportunities for in-person collaboration.
• Comprehensive healthcare coverage, flexible PTO, equity RSUs, and annual performance bonus opportunities.
• Retirement account support and 14+ weeks of paid parental leave.
• Career development opportunities and company-paid privacy certification exam fees.
• Employee support focused on physical, mental, and emotional well-being.