Implementation Manager (Cigna Global Health Benefits)

Location: United States Work at Home; remote role with 10%–20% domestic travel for client meetings. Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload. Full vaccination is required for travel and client meetings.

Annual salary: USD 82,700–137,800, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

hirify.global provides health care and health benefits services through Cigna Healthcare, helping customers navigate the health care system and make informed decisions about their health.

What you will do

• Own the client experience throughout the end-to-end onboarding process for new and renewing clients.
• Partner with Sales during RFPs and finalist meetings to communicate benefit-plan feasibility, administrative capabilities, implementation expectations, and potential design impacts.
• Present implementation plans and calendars to clients, brokers, Sales partners, and internal stakeholders, and obtain client sign-off on implementation documents.
• Lead recurring implementation meetings, track progress and risks, coordinate issue resolution, and communicate status, outcomes, and next steps.
• Coordinate internal subject-matter experts and downstream workstreams covering benefit builds, structure and work orders, eligibility, ID cards, billing, banking, and scheduling.
• Partner with benefits teams to interpret client plan requirements and deliver timely, accurate implementations.

Requirements

• Bachelor’s degree in business administration, business communication, marketing, another appropriate professional field, or equivalent work experience.
• 3–5+ years of experience in project management, account management, account services, sales, or another area involving significant client interaction and problem-solving through resolution.
• Ability to establish matrix-partner relationships and follow through on expectations.
• Strength in influencing clients and key decision-makers through negotiation, ambiguity management, and conflict management.
• Understanding of customer expectations and a strong sense of urgency, with the ability to influence the organization to meet and exceed expectations.
• Strong analytical ability, including designing, tracking, and working toward measurable performance targets for self and team.
• Ability to manage multiple divergent priorities and deadlines, work independently and proactively, negotiate expectations, develop mutually acceptable solutions, and creatively solve customer problems.
• Proficiency with software and system-based applications, including databases, spreadsheets, Word, Excel, PowerPoint, and tracking systems.
• Strong verbal and written communication, organizational, interpersonal, leadership, and motivational skills.
• Excellent presentation skills and proven success with three to five years of customer or producer communications experience.
• Demonstrated success in negotiations and influencing internal and external constituencies.

Culture & Benefits

• Full-time employment with health, vision, dental, well-being, and behavioral health benefits from the first day.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 paid time-off days per year.
• Tobacco-free workplace policy, subject to applicable state requirements.