Implementation Project Manager - Hypercare (Benefits Administration)

Location: Remote - US; standard working hours are 8am-5pm Central Time.

Base salary: $100,000-$120,000 per year, excluding benefits and potential bonuses.

Company

hirify.global provides cloud-based benefits administration technology and services for employers, employees, and HR teams.

What you will do

• Manage the transition from implementation to ongoing benefits administration, including go-live and post-go-live hypercare activities.
• Coordinate timelines, milestones, governance, and execution across implementation, client services, service center, and center of excellence teams.
• Lead transition kickoffs, knowledge transfer, training, status, and stakeholder meetings.
• Ensure implementation documentation, testing materials, processing guides, call guides, and FAQs are completed and accepted by receiving teams.
• Monitor client health after go-live, identify risks, communicate delivery expectations, and escalate issues when needed.
• Capture lessons learned and recommend improvements to discovery, implementation, and client service approaches.

Requirements

• Bachelor's degree in business administration or a related field.
• 5+ years of experience in project management, implementation, and/or client relationship management.
• Experience in the benefits administration space is required.
• Excellent written and verbal communication skills with technical and non-technical stakeholders.
• Strong problem-solving, organization, accuracy, initiative, and accountability.
• Ability to work independently and collaboratively.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Health, dental, and vision benefits.
• Employer-sponsored retirement savings plans.
• Professional development, training, and career growth opportunities.
• Collaborative culture with wellness, mental health, and financial planning initiatives.
• Performance-based incentives may be included for most roles.