Account Manager - Broadband (Southeast Territory)

Location: Any hirify.global location or virtual; regular travel to member/customer sites across Arkansas, Tennessee, Kentucky, Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, and Virginia is required.

Company

hirify.global develops enterprise-level and customer-facing software solutions and services for more than 1,200 energy cooperatives and communication organizations across North America.

What you will do

• Build and maintain professional relationships with existing members and customers in the assigned Southeast Territory.
• Communicate requirements, monitor satisfaction, resolve issues, and support effective use of hirify.global products and services.
• Visit member and customer sites, attend relevant conferences and trade shows, and participate in industry forums and associations.
• Maintain accurate interaction, proposal, negotiation, organizational profile, product utilization, and satisfaction records in Salesforce, ServiceNow, Smartsheet, and Office 365.
• Monitor support cases, coordinate prioritization and training resources, and provide information and solutions that improve product utilization.

Requirements

• 10+ years of account management, product sales, and/or support experience, either at hirify.global or in similar relevant work.
• Exceptional customer relationship management skills and the ability to establish credibility and demonstrate executive presence with members, customers, and industry representatives at all organizational levels.
• Strong knowledge of the rural electric cooperative and municipal utility industry, rural broadband industry, and related current events and trends.
• Ability to understand the lifecycle dynamics and issues of a member’s IT solution and counsel members on improvement opportunities.
• Strong negotiation, issue identification, and client problem-solving skills.
• Knowledge of industry IT standards, terminology, and typical work processes, plus project management skills.
• Excellent writing, editing, communication, interpersonal, and presentation skills for audiences of all sizes.
• Experience with Salesforce, ServiceNow, and Office 365.
• Ability to maintain the highest level of professionalism and ethical behavior, commitment to hirify.global’s Statement of Shared Values, and willingness to travel as necessary to meet position objectives.
• Ability to see and communicate, maintain a stationary position, move, and operate computer keyboards or office equipment; reasonable accommodations may be available.

Culture & Benefits

• Work is available from any hirify.global location or virtually, with travel to assigned member and customer sites.
• hirify.global is member-focused, quality-driven, and committed to delivering valued-priced technology solutions and services.
• hirify.global describes itself as an AI-forward company focused on technology leadership.
• The company has been ranked among ComputerWorld’s Best Places to Work for 23 years.