Dynamic PC Support

Location: Rochester, NY, United States; requires driving to client locations, long-distance travel, and occasional overnight assignments in other geographies.

Salary: $17.00 per hour, plus an additional incentive for each call closed.

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers. The company is headquartered in Billerica, Massachusetts.

What you will do

• Provide customer support for designated equipment and answer client questions professionally.
• Repair desktops, laptops, and other client products while performing basic and moderately complex troubleshooting.
• Support desk-side applications and infrastructure and respond to technical issues accurately and promptly.
• Accept and deliver assigned service calls within each client’s service-level agreement and meet customer satisfaction criteria.
• Complete call administration, real-time reporting, activity reporting, and other required documentation.
• Control assets and inventory through the prompt turnaround of parts and equipment while following safety and service policies.

Requirements

• Technical school certification or equivalent and 0–2 years of relevant experience.
• Knowledge of relevant software and hardware.
• Ability to communicate with clients about technical issues.
• Valid driver’s license, reliable transportation, valid registration, and adequate insurance.
• Ability to drive to client locations, travel long distances, and accept occasional overnight assignments within other geographies.
• Ability to lift or move computer equipment weighing up to 50 pounds.
• Own a basic repair tool kit.
• Maintain all required OEM certifications as directed by management.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Part-time employment.
• Additional incentive available for each call closed.
• Work is performed in direct interaction with clients and within established safety, service, and customer satisfaction guidelines.