Senior IT Support Analyst (Global Support Services)

Location: Bellevue, WA, US; onsite desktop and infrastructure support with occasional travel to regional or remote office locations.

Salary: $52,000 annually. The posting also lists $62,400.

Company

hirify.global provides staffing and technical services, including IT support placements.

What you will do

• Resolve service requests, incidents, and trouble tickets in ServiceNow.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Configure, upgrade, image, deploy, and maintain desktop computers for new hires and hardware refreshes.
• Install and maintain standard desktop software and productivity tools.
• Coordinate warranty and repair issues with third-party maintenance engineers and hardware vendors.
• Support IT projects, automation initiatives, office expansions, on-call rotations, and emergency response activities.

Requirements

• CompTIA A+ certification is strictly required.
• Professional hands-on IT support experience with extensive remote and in-person customer service.
• Working knowledge of enterprise Windows environments and extensive Microsoft Office troubleshooting experience.
• Practical experience with ticketing management platforms such as ServiceNow.
• Ability to travel to various office locations and pass a motor vehicle driving record review.
• Strong customer service, interpersonal, multitasking, analytical, and problem-solving skills.

Nice to have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Advanced experience with enterprise ticketing systems and mobile device management tools.

Culture & Benefits

• Collaborative Global Support Services environment.
• Opportunities for individual IT projects, automation, and continuous service improvement.
• For temporary assignments of 13 weeks or longer: medical, dental, vision, 401(k), and applicable statutory sick pay.
• Reasonable accommodations are available during the employment process.