Field Technical Support Representative (PCs & Printers)

Location: All Cities, Pennsylvania, United States of America; 50% travel required

Salary: $22–$26 per hour for US candidates

Company

hirify.global provides hardware, software, and technical services for business and consumer customers.

What you will do

• Provide field technical support for hirify.global laptops, desktops, and printers.
• Deliver software service and post-sales support for local accounts using standard systems.
• Clarify customer needs and maintain high levels of customer satisfaction.
• Resolve customer, product, service, and technical issues, escalating cases when required.
• Manage assignments independently and allocate time efficiently.

Requirements

• Vocational, diploma, or associate degree in a technical field with 1–2 years of related experience, or a degree with less than 1 year of relevant experience.
• Knowledge and experience supporting PCs, printers, and hirify.global products.
• Understanding of organizational policies and basic project management principles.
• Strong communication, analytical problem-solving, and customer relationship skills.
• Ability to perform under pressure.
• Availability for 50% travel across Central Pennsylvania.

Culture & Benefits

• Health, dental, and vision insurance.
• Short- and long-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account.
• Paid parental leave of 4–12 weeks based on tenure.
• 13 paid holidays and 15 days of paid time off.