Technical Customer Support Representative

Location: Dallas, TX, United States of America; remote work model is position dependent.

Salary: $20.50–$27.00 per hour.

Company

hirify.global is a global data and technology company providing an Operational Decisioning Platform for energy, agriculture, and weather-driven industries.

What you will do

• Own customer support cases from intake and investigation through resolution, follow-up, and customer confirmation.
• Troubleshoot energy product behavior, transaction processing, customer configurations, automated reports, data integrations, and file-delivery workflows.
• Use logs, databases, file repositories, delivery records, support tools, and test environments to reproduce and validate issues.
• Manage configuration changes involving routing, recipients, report delivery, account settings, and customer-specific processing options.
• Recognize and escalate production incidents, coordinate technical resolutions, and provide timely customer updates.
• Document investigations and resolutions, maintain troubleshooting knowledge, and identify recurring issues for process and tooling improvements.

Requirements

• High school diploma or equivalent; additional education or relevant technical experience is valued.
• Experience in customer support, technical support, software support, or a related customer-facing role.
• Ability to investigate complex or incomplete technical information, prioritize multiple cases, and determine appropriate next steps.
• Strong written and verbal communication skills for technical and nontechnical audiences.
• Strong attention to detail when handling customer configurations, data routing, system outputs, production changes, security, and confidential information.
• Ability to collaborate across Customer Support, Operations, Development, Product Management, Implementation, Account Management, customer IT teams, and third-party providers.

Nice to have

• Experience with software applications, data workflows, transaction-processing systems, or system integrations.
• Familiarity with CSV, XML, EDI, FTP, and SFTP, as well as file naming conventions and automated delivery processes.
• Experience reviewing system logs, processing history, delivery records, and structured input or output files.
• Experience with Salesforce or another customer case-management platform.
• Energy-industry experience or experience supporting customer IT teams and third-party integration providers.

Culture & Benefits

• Flexible working hours and a position-dependent remote work model.
• Unlimited paid time off.
• Medical, dental, and vision insurance plans.
• 6% 401(k) matching.
• Access to more than 13,000 learning courses and an Employee Assistance Program.