Network Support Technician (Overnight)

Location: Springfield, Missouri, United States; onsite or hybrid work arrangement with overnight shifts. Must be able to work W2 after six months; visa sponsorship is not available.

Compensation: $20–$24 per hour, based on experience.

Company

hirify.global is supporting a client with a large-scale network modernization program across hundreds of retail locations nationwide.

What you will do

• Support enterprise network deployments across retail locations.
• Work with field technicians after network equipment installation.
• Validate switches, routers, wireless access points, security cameras, and VoIP devices.
• Perform basic connectivity and equipment troubleshooting.
• Document validation results, troubleshooting, and completed work in Jira Service Desk.
• Track deployment progress and escalate complex network issues to network engineers.

Requirements

• Experience in Help Desk, Service Desk, Technical Support, Desktop Support, NOC, or a similar technical support environment.
• Experience troubleshooting technical issues and following established procedures.
• Strong documentation and ticket-management skills.
• Ability to manage multiple technical issues and priorities.
• Basic networking knowledge, including TCP/IP fundamentals.
• Ability to work overnight shifts and transition to W2 employment after six months.

Nice to have

• Exposure to switches, routers, wireless networking, or firewalls.
• Networking coursework or certifications such as CompTIA Network+, CCNA, or Fortinet certifications.
• Jira Service Desk or similar ticketing-system experience.
• Retail technology support experience.
• Exposure to VoIP, security cameras, or other IP-connected devices.

Culture & Benefits

• Contract-to-hire opportunity.
• Progression opportunity for candidates from Help Desk, Service Desk, Desktop Support, or junior NOC backgrounds.
• Hands-on exposure to enterprise network infrastructure and modernization deployments.