Senior IT Analyst (IT Support)

Location: Remote within the US; occasional travel of up to 10% to Horizon3 offices, including Chicago, for office work, projects, upgrades, and in-person events.

Base salary: $142,718–$160,904 per year, plus equity in the form of stock options.

Company

hirify.global is a remote cybersecurity company developing the NodeZero platform for production-safe autonomous penetration testing and security assessment operations.

What you will do

• Serve as a Tier 2/3 escalation point for complex issues across macOS and Windows endpoints, identity, access, collaboration tools, and enterprise software.
• Own high-impact incidents from triage through root-cause analysis and resolution, involving Security, IT Engineering, and vendors when needed.
• Configure and troubleshoot endpoint management, identity, access, and collaboration platforms, including Jamf or Intune, Okta or Entra, Google Workspace, Slack, and Zoom.
• Support office infrastructure, conference-room AV, network connectivity, shared devices, upgrades, deployments, and in-person events.
• Improve ticket triage, escalation paths, SLAs, automation, runbooks, standard operating procedures, and knowledge-base content.
• Support onboarding, offboarding, procurement, provisioning, refresh, deprovisioning, asset tracking, device compliance, access control, and incident response while mentoring junior analysts.

Requirements

• 4–6+ years of experience in IT support, help desk, or IT operations, including at least part of that time in a Tier 2/3 capacity.
• Substantial experience supporting a distributed workforce and handling complex escalations.
• Strong troubleshooting across macOS and/or Windows endpoints, including operating systems, hardware, networking basics, and standard enterprise software.
• Experience using Jira, Jira Service Management, or a comparable ITSM platform to manage and report on tickets.
• Hands-on experience with endpoint management tools such as Jamf, Intune, Kandji, or similar, including policy and profile management, compliance, and asset tracking.
• Experience managing identity and access in Okta, Entra, or similar SSO/MFA platforms.
• Strong user and administrator-level experience with Google Workspace, Slack, and Zoom, plus familiarity with SaaS business applications and access models.
• Ability to communicate clearly with technical and non-technical employees, prioritize concurrent requests, decide when to self-solve or escalate, and document and share learnings.
• Comfort working remotely with a distributed team and occasionally traveling to Horizon3 offices as business needs dictate.

Nice to have

• Experience supporting both in-office and remote employees at a high-growth technology company.
• Experience helping grow or mature an IT support function through new tools, workflows, or SLAs.
• Experience in a high-growth SaaS or cybersecurity company.
• Experience creating or improving IT documentation, knowledge bases, or self-service resources.
• Experience supporting zero-trust security practices, device compliance, or security-focused configuration baselines.
• Comfort mentoring junior analysts or acting as an informal team lead on incidents or projects.
• Relevant certifications such as CompTIA A+, Network+, ITIL Foundation, Jamf, or similar.

Culture & Benefits

• Remote work with occasional office and event travel; Horizon3 also supports hybrid work models depending on role and location.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Equity eligibility through stock options for all full-time roles.
• Inclusive, collaborative environment focused on respect, ownership, results, professional growth, and diversity, equity, and inclusion.