IT Operations Analyst (AI)

Location: Remote in the United States; participation in rotating shifts across a 24/7/365 support operation.

Company

hirify.global is building an AI-native IT automation platform that combines technology with human-led IT support.

What you will do

• Deliver prompt, high-quality technical support to end users across productivity tools, operating systems, and identity and access management.
• Diagnose and resolve user issues while communicating clearly and professionally with customers.
• Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work.
• Work in help desk queues and participate in shift rotations covering 24/7/365 support.

Requirements

• 2+ years of experience in an IT support role.
• Working knowledge of Google Workspace, Microsoft 365, and Slack, including troubleshooting and explaining these tools to others.
• Working knowledge of Windows and macOS for diagnosing and resolving common issues.
• Working knowledge of help desk and ticketing systems such as Jira, ServiceNow, and Freshdesk.
• Working knowledge of identity and access management practices and tools.
• Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.
• Clear written and verbal communication skills, including the ability to explain technical issues to non-technical people.
• Strong prioritisation and decision-making skills when handling multiple issues.
• Collaborative working style across teams, time zones, and organisational boundaries.

Nice to have

• Familiarity with Mobile Device Management platforms.
• Experience with JAMF.

Culture & Benefits

• 100% remote work with flexible core working hours.
• Unlimited PTO and 12 paid federal holidays.
• $150 monthly connectivity stipend for cell phone, internet, or equipment expenses.
• Participation in a 401(k) program.
• Option grants through hirify.global's equity program.
• Medical, dental, and vision coverage with 100% of the deductible covered by hirify.global, plus paid parental leave for birth, adoption, or surrogacy.