IT Support Engineer

Location: Hybrid, based in the NYC office; U.S. work authorization required

Salary: $95,000–$110,000 base compensation per year

Company

hirify.global provides an AI-native, ONC Certified EHR and API-first infrastructure for outpatient healthcare organizations, including EHR, scheduling, engagement, billing, data, and automation capabilities.

What you will do

• Provide first-line IT support through ticketing systems, email, and Slack, resolving hardware, software, access, and connectivity issues.
• Configure, manage, and troubleshoot the company’s macOS endpoint fleet, including provisioning and shipping MacBooks to new hires.
• Administer identity and access systems, including Google Workspace, SSO, MFA, and identity lifecycle processes.
• Build automation and scripts that improve onboarding and recurring IT processes.
• Support office technology, including Wi-Fi, AV equipment, Zoom Rooms, iPads, Mac Minis, monitors, and conference-room systems.
• Investigate phishing incidents and support security and compliance audits by collecting asset and device-enrollment evidence.

Requirements

• 1–3 years of experience in internal IT or IT support, ideally in a technology or healthcare company.
• Comfort configuring, troubleshooting, and managing a macOS-only fleet.
• Understanding of Google Workspace administration, SSO/SAML, MFA, and identity lifecycle management.
• Experience with ticketing systems, issue prioritization, user communication, scripting, automation, and process improvement.
• Ability to troubleshoot AV, network, and facilities technology in a physical office environment.
• U.S. work authorization is required; visa sponsorship is not provided.

Nice to have

• Experience with Mosyle or another MDM platform.
• Experience with UniFi networking equipment.
• Experience supporting Zoom Rooms or other AV conference-room technology.
• Exposure to HIPAA, HITRUST, SOC 2, or other compliance frameworks.

Culture & Benefits

• Full-time hybrid work with an on-site IT presence in the NYC office.
• Work in a fast-moving, customer-focused healthcare technology environment.
• Collaboration with the Director of IT, Security & Compliance, and cross-functional teams.
• Training and conformance with HIPAA and other security and privacy requirements.
• Opportunity to use AI-powered tools to improve productivity and support internal teams.

Hiring process

• 15-minute conversation with the Talent team.
• Interview with the Director of IT, followed by a panel interview with Security & Compliance, HR, and Operations representatives.
• Meeting with the CTO and co-founder, followed by reference checks.