IT Helpdesk Technician II (Healthcare IT)

Location: Hybrid role with onsite work at the Dallas, Texas location

Company

hirify.global provides telehealth support solutions that help organizations deliver virtual care across multiple specialties and all 50 U.S. states.

What you will do

• Provide Tier 2 and Tier 3 technical support through Slack, email, Zoom, and Jira.
• Troubleshoot hardware, software, access, networking, remote connectivity, system integration, and provisioning issues.
• Onboard employees by setting up devices, provisioning accounts, and granting access to required tools.
• Administer SaaS platforms including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office 365.
• Improve helpdesk processes, workflows, documentation, and knowledge resources.
• Support infrastructure upgrades, security enhancements, system integrations, and compliance with HIPAA, SOC 2, and HITRUST.

Requirements

• 4+ years of general IT experience, including at least 2 years managing macOS and Windows enterprise environments and MDM.
• Experience with Jamf, Mosyle, or Kandji, plus administration of Okta, Google Workspace, Zoom, Slack, Atlassian, and Office 365.
• Strong understanding of cybersecurity principles and IT compliance frameworks including HIPAA, SOC 2, and HITRUST.
• Excellent communication, troubleshooting, and customer service skills with a proactive and empathetic approach.
• Familiarity with ITIL, incident management, and service delivery best practices.
• A bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.

Nice to have

• Experience working in a fast-paced or startup environment.

Culture & Benefits

• Flat organizational structure with autonomy to propose and implement ideas.
• Medical, dental, and vision plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Flexible paid time off.
• 401(k) with company match, life insurance, and pet insurance.