Digital Customer Success Intern (Cybersecurity)

Location: Hybrid in the greater Tampa Bay area, with work required in the Clearwater, Florida office 3 days per week. The 12-week program runs from January 25, 2027, through April 16, 2027. Relocation and lodging, if needed, are the intern's responsibility.

Company

hirify.global provides a workforce security platform covering security awareness training, phishing simulation, collaboration security, and AI agent security.

What you will do

• Assist with building and quality-reviewing targeted, lifecycle-aligned email journeys and digital customer campaigns.
• Build and maintain audience segments, campaign entry and exit criteria, and accurate contact, subscription, and engagement records.
• Pull and summarize campaign metrics such as opens, clicks, and delivery results, and flag trends across contacts, accounts, and designations.
• Draft customer-facing adoption and value plays, triage inbound enablement and support requests, route requests to the appropriate owner, and prepare responses from approved templates.
• Monitor account adoption signals, share usage and engagement trends with Digital CSMs and Renewal Specialists, and support retention, renewal, and expansion efforts.
• Capture customer feedback, support cross-functional process improvements, refresh templates and onboarding checklists, document playbooks, and prepare CSM assets.

Requirements

• Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field; enrollment is required for this for-credit internship.
• Comfort with spreadsheets and documents, including Excel or Google Sheets and Word or Google Docs.
• Familiarity with email and collaboration tools, including Gmail and Google Workspace.
• Strong verbal and written communication skills, including concise customer-facing writing with a clear call to action.
• Organized, detail-oriented, and able to manage multiple tasks with guidance.
• Comfort reading engagement data and drawing simple conclusions from it.
• Curious, coachable, and comfortable working in a team environment.

Nice to have

• IT experience or exposure.
• Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles.
• Exposure to marketing automation or customer success platforms such as Marketo, ChurnZero, or Gainsight, or CRM tools such as Salesforce.
• Coursework or projects involving email campaigns, data analysis, customer support, onboarding, or account management through school, part-time work, or internships.
• Fluency in additional languages; campaigns are localized for markets including Japan and Germany.

Culture & Benefits

• Paid, temporary, for-credit internship with company training, onboarding, and professional development workshops.
• Team-building activities, social events, and Ask Me Anything sessions with the CEO and senior executives.
• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
• Modern, high-tech work environment with a hybrid office arrangement.

Hiring process

• Selection may take a few months because of the large applicant pool.
• An applicant assessment and background check may be part of the hiring procedure.
• Successful interns may be considered for a full-time Digital Customer Success role after the semester.