Enterprise Relationship Manager (Cybersecurity)

Location: United States; remote

Company

hirify.global provides cybersecurity and privacy-focused services for enterprise clients, executives, and their families.

What you will do

• Manage a portfolio of enterprise clients as the primary contact for sponsors, champions, executives, and enrolled families.
• Own retention, adoption, enrollment, onboarding, and utilization results across the assigned portfolio.
• Partner with Sales to onboard clients, support enrollment, identify expansion opportunities, and resolve issues.
• Monitor account health, analyze utilization data, prepare business reviews and executive reports, and contribute to forecasting.
• Use AI tools and workflows to automate routine work, analyze account data, and create client-ready content.
• Coordinate client training and maintain accurate account records.

Requirements

• Bachelor’s degree in a relevant field; an advanced degree is a plus.
• At least 2 years of experience in customer success or account management, preferably with enterprise clients.
• Familiarity with cybersecurity and privacy concepts, with interest in developing further expertise.
• Clear, confident communication and the ability to present to senior Fortune 500 stakeholders.
• Ability to gather and interpret data, work independently, and manage time and priorities effectively.
• Willingness to travel to meet clients when necessary.

Culture & Benefits

• Remote work arrangement.
• Collaboration with Sales and internal teams to support enterprise clients.
• Use of AI tools to improve productivity, analysis, and client communication.