Partner Success Manager I (SaaS)

Location: USA Remote - Florida; hybrid or remote depending on location. Travel of 0–10% may be required.

Company

hirify.global is a software company providing a SaaS platform that helps technology solution providers manage their businesses, automate service delivery, and support customer experiences.

What you will do

• Build and maintain relationships with partner executives and stakeholders.
• Help partners maximize platform adoption, business value, ROI, and renewal success.
• Research and analyze partner data using Gong, Gainsight, Salesforce, and internal tools.
• Monitor usage, health indicators, maturity scores, renewal dates, and growth opportunities.
• Develop success strategies, identify risks, and coordinate mitigation and escalation resolution.
• Lead regular Quarterly Business Reviews and collaborate with cross-functional teams on partner objectives.

Requirements

• Experience with customer success fundamentals.
• Strong communication, organizational, analytical, and facilitation skills.
• Ability to explain technological and business concepts and their impact on partner use cases.
• Ability to manage changing priorities and deliver results under tight deadlines.
• Comprehensive knowledge of SaaS business models, subscription management, cloud service delivery, scalability, security protocols, and customer relationship practices.
• Bachelor’s degree in a related field or equivalent business experience, plus 1+ years of relevant experience.

Nice to have

• Working knowledge of hirify.global products, platform features, capabilities, and use cases.

Culture & Benefits

• Remote or hybrid work arrangement depending on location.
• Collaboration with cross-functional teams across North America, EMEA, and APAC.
• Inclusive workplace committed to equal employment opportunities and a diverse workforce.
• Reasonable accommodations are available during the employment and hiring process.