Manager, Customer Success (SEO)

TL;DR

Manager, Customer Success (SEO/SaaS): Leading and growing a team of Customer Success Managers to drive impact for enterprise customers with an accent on coaching, analytical expertise, and strategic customer experiences. Focus on driving adoption, engagement, and retention KPIs while collaborating cross-functionally to shape the product.

Location: On-site in Cleveland, Ohio

Salary: $90,000 - $140,000 (OTE)

Company

Leading enterprise SEO and content performance platform utilizing AI-driven insights to help companies optimize digital content.

What you will do

• Lead, hire, and develop a team of Customer Success Managers.
• Coach the team to guide customers through implementation, adoption, and ongoing SEO support.
• Oversee customer success programs and review account strategies to ensure measurable outcomes.
• Track and drive KPIs related to adoption, engagement, and retention.
• Collaborate with Product, Marketing, and Engineering teams to integrate customer insights into the product.
• Provide hands-on support for complex customer challenges.

Requirements

• Location: Must be based in Cleveland, Ohio (On-site)
• 5+ years of experience in customer-facing roles.
• 3+ years of experience managing teams.
• Background in digital marketing, SEO, or analytics, preferably in SaaS.
• Proven ability to develop talent and build high-performing teams.
• Bachelor's degree.

Culture & Benefits

• Medical, dental, and vision insurance.
• 15-23 days PTO plus 10 paid holidays.
• Pre-tax commuter benefit plan and parking/transit contributions.
• Discounted gym memberships and fitness benefits.
• Therapy and professional coaching through Spring Health.
• 4-6 weeks of fully paid parental leave and pet insurance.