Senior Specialist, IT Operations (EMEA & Global Support)

Location: Hybrid in London, UK, with 3 days on-site per week

Company

hirify.global provides software delivery governance through hirify.global Unify, helping enterprises make code changes visible, auditable, and accountable across their toolchains.

What you will do

• Procure, configure, deploy, track, retrieve, recondition, and securely dispose of Mac and Windows devices for EMEA and remote employees.
• Manage international hardware shipping, customs documentation, inventory, asset records, and offboarding evidence.
• Triage and resolve global IT support requests across macOS, Windows, and Linux through Jira Service Management, Slack, and email.
• Administer Google Workspace, Slack, Atlassian, Okta, JumpCloud, CrowdStrike Endpoint, and related identity and endpoint systems.
• Support onboarding, offboarding, access reviews, security enforcement, endpoint updates, GDPR compliance, and first-line security incident response.
• Document procedures in Confluence, create user guides, deliver training, and improve automated IT workflows.

Requirements

• 5+ years of experience in helpdesk, desktop support, or system administration, including building operational processes.
• Deep hands-on experience with macOS and Windows, plus strong Google Workspace and MDM administration.
• Practical administration experience with Okta and JumpCloud is required, along with Slack, Atlassian, and CrowdStrike Endpoint.
• Experience managing hardware inventory and cross-border shipping and receiving through international carriers.
• Understanding of information security best practices and GDPR requirements in EMEA.
• Ability to lift up to 30 lbs, participate in an on-call rotation, work during operational holidays, and communicate effectively across IT, HR, and Security.

Nice to have

• Bachelor’s degree in Computer Information Systems, Information Technology, or a related field, or equivalent practical experience.
• CompTIA A+, Security+, Okta, JumpCloud, Google Workspace Administrator, or Atlassian certifications.
• Experience with AI-assisted IT operations, Apple Business Manager, Autopilot, declarative device management, Python, Google Apps Script, Bash, or PowerShell.

Culture & Benefits

• Opportunity to help launch and shape a new London office.
• Exposure to facilities, events, HR, marketing, and global IT operations.
• Headspace account and a fully funded global Employee Assistance Programme.
• Monthly home-office setup stipend and collaboration with colleagues in the office.
• Performance-based bonus plan and investment in employee development.