Operational Account Manager (Italian Speaker)

Location: Porto, Portugal; hybrid model with 3 days a week from the office and 2 days from home. Relocation to Porto is expected.

Company

hirify.global operates a global luxury fashion marketplace connecting customers with brands, boutiques, and department stores worldwide.

What you will do

• Monitor operational performance across a portfolio of marketplace boutiques, identify trends, and flag opportunities to improve service quality and processes.
• Develop an understanding of internal and partner operations and provide data-driven recommendations to improve efficiency and service levels.
• Support partners with day-to-day operational queries, ensuring timely resolution, clear communication, and a consistent partner experience.
• Identify recurring partner pain points and implement scalable solutions focused on impact, process standardisation, automation, and applicable technology improvements.
• Coordinate partner-facing initiatives covering catalogue management, fulfilment, returns, and inventory management.
• Contribute to projects improving the partner journey, operational tools, performance metrics, and service processes.

Requirements

• Strong verbal and written communication skills, including the ability to explain complex ideas through presentations.
• Advanced Microsoft Excel skills.
• Experience in a B2B or customer service-oriented environment.
• Ability to manage multiple tasks and projects, take ownership, and use data to drive decisions.
• Strong focus on process optimisation, organisation, planning, and continuous improvement.
• Fluency in written and spoken Italian and English at C1 level.
• Willingness to relocate to Porto.

Nice to have

• Knowledge of logistics, cross-country shipments, and warehouse processes.
• Experience in e-commerce and luxury retail.
• Experience with data visualisation tools such as Tableau or Looker.
• High-level knowledge of SQL or BigQuery.

Culture & Benefits

• Hybrid work environment with 3 days per week in the office and 2 days working from home.
• Employee pension scheme.
• Flexible benefits programme.
• Health insurance and critical illness cover.
• Inclusive workplace committed to equal employment opportunities and reasonable accommodation.