Digital Customer Manager (Aerospace)

Location: Getafe Area, Madrid, Spain; hybrid working when possible.

Company

A multinational aerospace and defence organization developing digital tools and services for aeronautical operations and aircraft fleet maintenance.

What you will do

• Understand and manage aircraft configuration and maintenance data flows between customer and internal systems, ensuring digital and physical aircraft data fidelity and secure sharing.
• Support customer and industry needs across A400M, MRTT, Eurodrone, and Eurofighter maintenance projects, including system evolution and in-service support.
• Contribute to the integration of Ground Support Devices such as MDS, MOSS, Smartforce Products, PMT, and IETPX with the Smart Force portfolio.
• Provide input for new services based on the evolution of digital tools and customer needs.
• Coordinate technical teams and monitor project schedules, costs, risks, deliverables, and stakeholder engagement with customers, Program Office, Systems Engineering, and Support Offices.
• Support continued airworthiness compliance, information security requirements, commercial agreements, and the transition of the customer’s operational environment.

Requirements

• Aeronautical or Industrial Engineering degree, including Mechanical, Electrical, or Energy Engineering, or a related discipline.
• Ideally 4 or more years of experience in aeronautical operations or maintenance, focused on digital applications and data flows.
• High adaptability to new topics and new business areas, with the ability to work in a networking mode.
• Professional competence in English.
• Knowledge of airworthiness, maintenance software, customer relations, and information management.
• Understanding of aircraft operations, associated information flows, regulatory compliance, information security, and customer pain points.

Nice to have

• French or Spanish language skills.
• Experience in an airline, aircraft manufacturer, or MRO organization.
• Experience linked to applications and data flows.
• Master’s degree in business strategy, AI-analytics, aerospace, or a similar field.

Culture & Benefits

• Hybrid working model when possible, supporting work-life balance.
• Vacation days and additional days off during the year.
• Health insurance, employee stock options, retirement plan, and study grants.
• Collective transport service at some sites, free canteen, kindergarten, and medical office.
• Upskilling opportunities, development prospects, and a multicultural working environment.
• Opportunities to participate in social and corporate social responsibility initiatives.