Customer Success Manager (SaaS)

Location: London, United Kingdom; hybrid work. Up to 6 weeks of work from anywhere per year is available as a benefit.

Salary: £38,000–£62,000 per year; OTE £46,000–£74,000, including bonus potential.

Company

hirify.global is a fast-growing HR technology company providing a real-time compensation data platform and tools for compensation management.

What you will do

• Manage a portfolio of 300+ SMB customers throughout implementation, value delivery, relationship management, renewals, and upselling.
• Improve account health and retain and grow revenue across the assigned customer portfolio.
• Combine tech-touch engagement, including automation, segmentation, and one-to-many outreach, with high-touch support.
• Build trusted customer relationships and understand customer challenges.
• Share customer feedback with operations, marketing, support, and product teams.
• Influence the product roadmap based on customer needs.

Requirements

• Experience managing a large or high-volume customer portfolio.
• Customer relationship-building skills, empathy, and the ability to gain customer trust quickly.
• Commercial acumen, including negotiation, selling, revenue targets, and renewal targets.
• Strong attention to detail and the ability to use data for individual customer and portfolio-level decisions.
• Sales or account management experience, including prospecting and multi-threading.
• Ability to collaborate cross-functionally with operations, marketing, support, and product teams.

Nice to have

• Experience in HR technology, rewards, or HR.
• German or French language skills.

Culture & Benefits

• Inclusive environment based on trust, respect, and integrity.
• Autonomy, accelerated professional growth, and opportunities to work with the founders.
• Meaningful company equity and performance-related upside.
• 37 days of paid time off, including holidays, wellness days, and public holidays.
• Up to 6% pension matching, private healthcare, travel insurance, income protection, and a £60 monthly wellness allowance.
• £500 annual learning and development budget, flexible work-from-anywhere periods, and enhanced parental leave.