Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sales onboarding and complex B2B software implementations with an accent on project delivery, platform configuration, and stakeholder coordination. Focus on maintaining account health, driving adoption, and acting as the primary technical point of contact for global customers.

Location: Must be based in Greece (Remote)

Company

hirify.global is a global leader in subscription commerce, providing an automation platform for IT distributors, MSPs, and telcos to manage subscription workflows.

What you will do

• Own post-sales onboarding projects from kickoff through go-live.
• Act as project manager for customer implementations, coordinating internal teams and stakeholders.
• Lead hands-on configuration, setup, and customization of the platform.
• Manage account health, including proactive risk identification and remediation.
• Deliver customer training sessions and engage during hyper-care periods.
• Coordinate escalations across Support, R&D, and Product teams.

Requirements

• Minimum 5 years of experience in B2B software (ERP, CRM, or SaaS) in a customer success or implementation role.
• Proven background in managing complex software implementations.
• Strong project management and stakeholder coordination skills.
• Solid understanding of software concepts, including APIs.
• Professional English proficiency.
• Willingness to travel when required.

Nice to have

• Experience with subscription platforms, billing systems, or marketplaces.
• Exposure to API-based platforms or system integrations.

Culture & Benefits

• Opportunity to work with a global customer base in the subscription economy.
• Collaborative environment working closely with Product and Engineering teams.
• Focus on professional growth and operational excellence.
• Commitment to diversity and equal employment opportunity.