Director, CRM & Business Systems (Salesforce)

Location: United States

Salary: $150,000–$165,000 annual base salary, plus additional incentive compensation.

Company

hirify.global is a media and advertising technology company that provides creator monetization, audience, business, and advertising solutions for independent creators and publishers.

What you will do

• Lead a team of two and own the strategy, roadmap, operating model, and adoption of systems used by more than 300 employees.
• Set the strategy for Salesforce and Zendesk across sales pipeline, go-to-market activities, business insights, marketing capabilities, and customer retention.
• Lead integrations and connected-tool decisions across Slack, Apollo, Snowflake, Clay, Box, Zapier, Placements.io, and ChatGPT.
• Build agentic support and triage workflows with appropriate human review and improve customer request resolution.
• Identify platform architecture improvements that accelerate processes, generate insights, increase capacity, and improve data quality, governance, usability, and team velocity.
• Partner with Marketing, Sales, Support, Data, Product, Engineering, Finance, and Operations leaders; manage vendors, budgets, renewals, contracts, implementation partners, adoption, and business impact.

Requirements

• 8+ years of experience working in CRM products, revenue operations, business operations, sales operations, marketing operations, or a related field.
• Deep expertise in Salesforce Sales Cloud, including CRM strategy and administration, go-to-market processes, and cross-functional delivery at scale.
• Proven ability to lead and develop a team and manage external partners.
• Ability to work in a fast-moving environment while balancing competing priorities.
• Demonstrated ability to use AI and technology to drive growth and operational transformation.
• Understanding of data access, privacy, consent, responsible data use, and operational risk.
• Clear communication skills and the ability to translate between technical teams, business leaders, and end users.

Nice to have

• Marketing Cloud and Data 360 expertise.
• Familiarity with Service Cloud, Agentforce, Experience Cloud, or Zendesk.
• Salesforce certifications or comparable expertise in CRM administration, product ownership, architecture, or automation.
• Working knowledge of data warehouses, business intelligence tools, SQL, data pipelines, integration platforms, or workflow automation tools.
• Background in digital publishing, ad tech, creator businesses, or another complex marketplace or media environment.

Culture & Benefits

• Work in a media company focused on creators, publishers, and a diverse, open internet.
• Contribute to an equitable and inclusive workplace with colleagues from a wide range of backgrounds and experiences.
• Eligible for additional incentive compensation beyond the base salary range.
• hirify.global was recognized as a Fortune 100 Best Places To Work for 2025–2026.