Salesforce Administrator (AI)

Location: San Jose, California, United States; hybrid work with office attendance generally Monday through Thursday and flexible remote work on Fridays

Salary: $153,100–$178,900 annual salary for California

Company

hirify.global operates a TV streaming platform connecting consumers, content publishers, advertisers, and the broader television ecosystem.

What you will do

• Administer and enhance Salesforce Service Cloud, including workflows, custom fields, layouts, automation, integrations, and user management.
• Partner with support operations, product, engineering, and CX leadership to gather requirements and deliver scalable platform improvements.
• Maintain data integrity, security, compliance, release updates, health checks, reports, dashboards, and operational reporting.
• Lead Salesforce projects from discovery through delivery, including integrations, upgrades, and process improvements.
• Evaluate and pilot Agentforce, Agent Builder, Prompt Builder, MCP access, and other Salesforce AI capabilities.
• Govern AI-agent access and prepare Salesforce data and knowledge for accurate, auditable AI-supported workflows.

Requirements

• 2–5 years of hands-on Salesforce Administrator experience in customer support, service, or contact-center environments.
• Experience supporting agent workflows and service operations in Salesforce Service Cloud.
• Salesforce Certified Administrator certification.
• Excellent documentation, training, communication, and stakeholder-collaboration skills.
• Experience working with engineering teams in agile or sprint-based environments.
• Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent professional experience.

Nice to have

• Salesforce Certified Advanced Administrator, Service Cloud Consultant, Agentforce Specialist, or another Salesforce cloud certification.
• Experience configuring Agentforce agents or Prompt Builder templates.
• Knowledge of APIs, MCP, OAuth, Salesforce security, Data 360, or Amazon Connect integrations.
• Experience using AI tools in a sandbox to build, test, or review Salesforce configuration.

Culture & Benefits

• Fast-paced, collaborative environment focused on building and delivering practical solutions.
• Health insurance, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
• Equity awards and retirement options, including 401(k) where applicable.
• Global mental-health and financial-wellness support, with benefits varying by location and role.