IT Operations Engineer

Location: Belgrade, remote; work in the EU

Company

hirify.global is a growing fintech building internal technology operations for hundreds of employees.

What you will do

• Provide first-line internal IT support through Jira Service Management and Slack, triage requests, meet SLAs, and communicate clearly with employees.
• Troubleshoot Windows and macOS hardware, operating systems, applications, peripherals, networks, and device compliance issues remotely.
• Manage onboarding, offboarding, access requests, password resets, MFA, SSO issues, and least-privilege access across JumpCloud, Google Workspace, and Torii.
• Administer Jira, Confluence, Slack, Notion, request types, knowledge-base content, and workflows.
• Identify recurring issues and improve support through documentation, scripts, automation proposals, and accurate records.
• Support security and compliance activities related to DORA, ISO 27001, and SOC 2.

Requirements

• At least 2 years of experience in IT support, service desk, or a similar user-facing technical role.
• Hands-on experience troubleshooting both Windows and macOS devices, applications, peripherals, and network connectivity.
• Experience with an ITSM or ticketing tool and working to SLAs, preferably Jira Service Management.
• Working knowledge of Google Workspace or Microsoft 365 administration.
• Familiarity with an MDM platform such as JumpCloud MDM, Intune, or Jamf, and an identity provider such as JumpCloud, Okta, or Entra ID.
• Fluent English, written and spoken.

Nice to have

• Basic PowerShell, Bash, or Python scripting skills.
• Confident use of AI tools for troubleshooting and documentation.
• Exposure to ISO 27001, DORA, SOC 2, or SaaS management tools such as Torii.
• Experience with meeting-room and AV setups, including Google Meet or Zoom Rooms.
• Experience in a fast-growing or regulated company.

Culture & Benefits

• Ownership of the day-to-day IT experience for a growing fintech.
• Opportunity to develop technical skills with an experienced IT Operations team.
• Career path toward systems administration and automation.
• Work in the EU and participate in a Work & Swim program.
• Stock options and ongoing support.