IT Support Engineer (AI)

Location: Zürich, Switzerland; hybrid, with staff expected to work from an office at least 25% of the time

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Triage and resolve hardware, software, networking, account, and device issues through ticketing, Slack, and in-person support.
• Support macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, and other SaaS platforms.
• Manage device enrollment, configuration profiles, policy enforcement, identity, access, and employee lifecycle workflows.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers, including participation in an on-call rotation.
• Document procedures through runbooks, how-to guides, and knowledge base articles while identifying recurring issues and process improvements.
• Automate repetitive work and contribute to onboarding improvements and broader IT operations scaling.

Requirements

• Hands-on IT support experience in a fast-paced environment.
• Experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
• Administration experience with Google Workspace, Slack, and other SaaS tools.
• Understanding of SSO, MFA, directory services, MDM, and endpoint management fundamentals.
• Basic Bash or Python scripting skills, strong troubleshooting ability, and clear communication.
• Bachelor’s degree or equivalent education, training, or professional experience in a relevant field.

Nice to have

• Familiarity with zero-trust security, endpoint security tooling, DNS, DHCP, and VPNs.
• Experience with IT migrations, tool rollouts, process redesign, or other projects beyond daily support.
• Experience using AI tools for individual or team productivity.
• Interest in developing deeper technical skills and taking on more complex systems administration.

Culture & Benefits

• Collaborative environment focused on large-scale AI research and trustworthy AI systems.
• Flexible working hours and an office designed for collaboration.
• Competitive compensation, equity donation matching, generous vacation, and parental leave.
• Visa sponsorship is available, subject to role and candidate eligibility; immigration lawyer support is provided.