Lead Cloud Service Manager (Spanish-speaking)

Location: Reading, United Kingdom

Company

hirify.global is an information management company focused on AI-driven innovation, digital transformation, and cloud managed services.

What you will do

• Own strategic client relationships for assigned hirify.global Cloud Managed Services accounts.
• Act as a trusted advisor to business, technical, and executive stakeholders.
• Drive operational excellence, client satisfaction initiatives, service improvements, renewal opportunities, and account growth.
• Manage critical service engagements, escalations, and incident, problem, and change management activities.
• Coordinate Sales, Support, Development, Product Management, Professional Services, and Cloud Operations teams.
• Support continuous improvement initiatives that enhance client experience and business outcomes.

Requirements

• Experience managing enterprise client relationships, service delivery programs, or managed services engagements.
• Strong communication, stakeholder management, and relationship-building skills, with the ability to operate at a senior management level.
• Working knowledge of cloud technologies, data center environments, and ITIL service management practices.
• Experience with incident, problem, and change management, as well as formal project management methodologies.
• Spanish or Arabic language proficiency.
• Proven ability to drive client satisfaction initiatives, manage escalations, and coordinate cross-functional teams to successful outcomes.
• Bachelor's degree in a technical or business discipline, or equivalent experience.
• Proactive mindset, strong work ethic, and willingness to learn.

Nice to have

• ITIL certification.

Culture & Benefits

• Work within an international environment focused on trust, collaboration, innovation, and continuous improvement.
• Partner with highly regarded companies on complex digital transformation issues.
• Gain exposure to cloud technologies, service management, and enterprise-level client engagements.
• Collaborate with cross-functional teams across Sales, Support, Development, Product Management, Professional Services, and Cloud Operations.
• Contribute to initiatives that shape service improvements and client success.