Client Service Lead - Motor (Insurance)

Location: Home-based in the United Kingdom; fully remote with travel to hirify.global and client offices as required

Company

hirify.global is a specialist professional services and technology firm serving insurance, financial services, public sector, and other highly regulated clients.

What you will do

• Act as the primary day-to-day contact for designated motor claims clients and lead operational performance across assigned accounts.
• Ensure delivery meets agreed KPIs, SLAs, quality standards, contractual commitments, and customer outcomes.
• Oversee complex indemnity matters and end-to-end claims handling, including Accidental Damage and Third Party Capture.
• Produce and present client MI, KPI packs, operational reports, performance insights, and recommendations.
• Manage escalations, client feedback, governance meetings, operational reviews, onboarding, and business change activities.
• Support the Technical Account Lead with retention, client development, presentations, and growth initiatives.

Requirements

• Strong leadership and service delivery management experience.
• Experience managing client relationships in professional services, insurance, claims, or outsourced services.
• Excellent stakeholder management, communication, organisation, and project coordination skills.
• Experience managing KPIs, SLAs, governance, reporting, and performance data.
• Proven ability to drive process improvement and organisational change.
• Must be home-based in the United Kingdom and able to travel to hirify.global and client offices when required.

Nice to have

• Experience in claims, insurance, legal services, or outsourcing.
• Knowledge of contract management and client governance frameworks.
• Commercial awareness, account growth experience, and experience presenting to senior client stakeholders.

Culture & Benefits

• Fully remote home-based working with flexible working arrangements.
• 37.5 hours per week, Monday to Friday, 8:30am–5:00pm.
• Leadership training, professional qualification funding, and learning opportunities.
• 5% employee and 5% employer pension contributions, life assurance, and incentive plan.
• 25 days of holiday, increasing with service, plus enhanced family leave and wellbeing support.
• Employee resource groups, volunteering opportunities, retailer discounts, and flexible benefit options.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.