Service Delivery Manager

Location: Manchester, United Kingdom

Company

hirify.global provides business travel services and supports technology-enabled travel operations.

What you will do

• Partner with stakeholders to identify operational challenges and define technology solutions.
• Evaluate Service Desk and End-User Computing technologies, practices, and operational requirements.
• Design processes, procedures, solution requirements, and implementation roadmaps.
• Lead end-to-end technology implementations and process improvement initiatives.
• Manage programme timelines, resources, risks, stakeholder expectations, and cross-functional coordination.
• Oversee transition to steady-state operations, monitor service quality, and optimize solutions during stabilization.

Requirements

• At least 3 years of experience in IT service delivery, project management, or operations management.
• Experience delivering technology implementations or process improvements in IT service environments.
• Strong understanding of Service Desk operations, ticketing systems, End-User Computing, device management, IT infrastructure, and support processes.
• Strong project management, stakeholder management, communication, collaboration, and change-adoption skills.
• ITIL Foundation or equivalent IT service management certification.
• PMP or Agile certification, with experience in change management, Lean, or Six Sigma methodologies.

Culture & Benefits

• Inclusive and collaborative working culture.
• Country-specific health and welfare insurance, retirement programmes, parental leave, adoption assistance, and wellbeing resources.
• Travel discounts on flights, hotels, cruises, car rentals, and other travel services.
• Access to more than 20,000 learning courses, leadership programmes, and internal career opportunities.
• Inclusion groups supporting collaboration and awareness across the business.