IT Administrator

Location: Chicago or New York, United States; full-time and office-based.

Company

Enterprise incentives software provider offering a platform for loyalty, personalized promotions, and offer management at scale.

What you will do

• Own US IT support by triaging and resolving tickets from the ITSM system, email, and chat; document outcomes and keep users informed.
• Escalate complex or higher-risk cases to the Berlin IT Operations team with clear recommendations.
• Administer Google Workspace, JAMF, Notion, Slack, and Zoom, including accounts, groups, policies, and configurations.
• Set up and support meeting-room AV, including Google Meet hardware and Zoom Rooms, and troubleshoot audio, video, and connectivity issues.
• Manage identity and access for onboarding, role changes, and offboarding, including SSO, provisioning, and least-privilege controls.
• Manage US device procurement, shipping, repairs, returns, asset inventory, secure offboarding, endpoint security, compliance, documentation, and process improvements.

Requirements

• 3+ years of experience in IT support or administration, including service-desk practices and end-user computing.
• Strong knowledge of Google Workspace and JAMF, with confident use of macOS and Windows.
• Familiarity with collaboration tools and meeting-room AV.
• Methodical issue diagnosis, root-cause analysis, and judgment about when to escalate.
• Practical application of SSO, least privilege, endpoint security, data privacy, and secure device handling.
• Ability to prioritize work, follow through reliably, and document work clearly.
• Ability to collaborate effectively across time zones with fluent English.

Culture & Benefits

• Open, international, diverse, and creative work environment.
• Flexible and family-friendly workplace with modern software and hardware.
• Knowledge-sharing and learning culture.
• Flexible working hours and the option to work abroad, with a results-oriented approach.
• Bright, accessible offices and a collaborative focus on building a scalable product.