Support (Mobile Apps)

Location: Remote; work anywhere in the world or from a corporate hub

Company

hirify.global develops mobile apps in the Health & Wellness, Utilities, and Music markets, with more than 1 billion downloads and over 400 employees.

What you will do

• Handle incoming Zendesk tickets, focusing on billing issues, subscriptions, renewals, and refunds.
• Provide customer support in line with team SLAs, KPIs, and support policies.
• Handle complaints and develop creative solutions.
• Test future support channels, including chat and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams on reporting and bug resolution.

Requirements

• Advanced written English (C1–C2), including the ability to create complex step-by-step instructions and handle billing issues with clear, structured, and polite replies.
• Speed typing.
• Understanding of mobile apps, including app versions, updates, and compatibility with different devices.
• Understanding of subscriptions, renewals, refunds, and billing.
• Stress resistance, independence, good time management, and ability to work as part of a team.

Nice to have

• Experience with PayPal, Stripe, or other payment platforms.
• Experience with ticketing or chat systems such as Zendesk, Intercom, or Freshdesk.
• Genuine interest in wellness, including dance, self-care, face yoga, or nutrition.

Culture & Benefits

• Remote-first culture with a flexible schedule and the option to work worldwide or from corporate hubs.
• 100% coworking compensation in Ukraine except Kyiv, and 50% coworking compensation worldwide.
• 100% sick leave compensation, partial medical insurance coverage, and support for sports activities and therapy.
• Equipment provision or maintenance-cost coverage.
• 70% coverage of professional development courses and 100% coverage of corporate English courses.
• 18 paid working days off and 3 personal days per year, with an additional day added for each year at hirify.global, plus corporate events and team-building activities.