Customer Support Specialist (Universal Team)

Location: Remote; available locations are Albania, Romania, Bulgaria, and Egypt. Schedule: 5/2, 10 a.m. to 7 p.m. GMT+3.

Salary: 800 EUR base salary per month, plus up to 300 EUR gross KPI-based bonus.

Company

International travel-tech company developing online booking platforms for individual tourists, travel agents, hoteliers, and companies organizing business trips.

What you will do

• Rapidly resolve client issues and process additional service requests for business travel bookings in the European market.
• Advise clients on bookings and available products.
• Communicate with suppliers, hotels, and clients by email and phone.
• Use CRM systems and internal databases to manage support operations.

Requirements

• Upper-intermediate English proficiency in spoken and written communication.
• Italian proficiency at B2 level.
• Kindness, empathy, politeness, stress resistance, and responsibility.
• Ability to learn quickly and remain results-focused.
• Access to a functioning computer and microphone.

Nice to have

• Knowledge of the travel business and booking systems.

Culture & Benefits

• Remote work from home.
• Flexible 5/2 schedule aligned with GMT+3 working hours.
• Access to seminars, training sessions, and conferences, with support for attending conferences.
• Corporate discounts on hotels and other services.
• Opportunity to work with a young and active team on challenging tasks.

Hiring process

• Complete an assessment after applying if the profile matches.
• Attend an HR interview.
• Complete a one-minute internet speed test for remote work readiness.
• Receive the interview result and offer.