Account Manager (Hospitality)

Location: Singapore, Singapore; frequent face-to-face work with restaurant customers in the field. Work from almost anywhere is currently available, with hybrid work planned for the near future.

Company

hirify.global provides restaurant reservation technology serving millions of diners and more than 70,000 restaurant partners as part of Booking Holdings.

What you will do

• Lead customer retention and revenue growth within a territory of restaurants, reporting to the District Manager.
• Increase product and feature adoption, improve customers' online availability, and help restaurant partners grow their businesses.
• Act as a trusted adviser, address customer obstacles, and influence ongoing retention.
• Maintain strong knowledge of hirify.global products and services and incorporate company strategies into customer work.
• Share and implement standard methodologies with sales and restaurant relations colleagues.
• Collaborate with colleagues and internal stakeholders while responding to restaurant partners and international teams across working hours when needed.

Requirements

• Passion for hospitality and technology.
• Curiosity, humility, eagerness to learn, self-motivation, resilience, and the grit to work against ambitious expectations.
• Ability to influence effectively and use data to guide decisions.
• Strong communication skills and the ability to establish trust quickly and genuinely.
• Comfort working in an unstructured and forward-thinking environment.
• Empathetic, collaborative, team-oriented sales approach with an interest in learning and feedback.
• Proficiency in Google Suite and Salesforce CRM.

Nice to have

• Restaurant management and/or sales experience in the food and beverage industry.

Culture & Benefits

• Global and dynamic work environment with collaboration across multiple time zones.
• Six company-paid therapy sessions, a meditation app subscription, wellbeing speaker series, and related resources.
• One floating day off per year for a birthday or another chosen occasion.
• Company-wide week off each year.
• Ongoing learning and development opportunities.
• Universal paid parental leave.