Strategic Account Manager (Healthcare AI)

Location: Hybrid, 3 days per week in the office (Monday, Tuesday, and Thursday), San Francisco Financial District, United States.

Salary: $150K–$180K per year plus equity.

Company

hirify.global Health builds an AI platform that helps health plans understand clinical care at scale by transforming unstructured clinical documentation into actionable insights.

What you will do

• Manage strategic payer relationships as the day-to-day lead and trusted advisor for a portfolio of health plan customers.
• Partner with product and operations teams to help payers realize value from the platform.
• Represent customer needs, feedback, and friction points internally and drive them toward resolution.
• Lead account initiatives and projects from kickoff through on-time delivery with clear ownership.
• Build account management processes, playbooks, and operating rhythms that support company growth.
• Adapt to evolving responsibilities in an early-stage team.

Requirements

• 3–6 years of experience in strategic account management, product management, or client services.
• Direct experience with healthcare payers, either at a health plan or managing health plan clients as a vendor or partner.
• Working knowledge of healthcare businesses and payer operations, including relevant stakeholders and priorities.
• Familiarity with payer data, health plan workflows, or value-based care programs.
• Experience with AI-enabled products or technical SaaS platforms.
• Experience in a startup or fast-paced environment with ambiguity, and the ability to create structure.
• Proactive, forward-thinking client management approach with the ability to anticipate needs and act independently.
• Experience collaborating cross-functionally with product teams while driving organizational projects and initiatives.
• Ability to translate client needs for internal teams and internal requirements for clients.
• Experience building account management processes, playbooks, or reporting from scratch.
• Strong written and verbal communication skills, including communication with senior client stakeholders.

Nice to have

• 1–2 years of management consulting experience.

Culture & Benefits

• Flexible vacation policy and paid parental leave.
• Medical, dental, and vision insurance.
• Pre-tax commuter benefits and 401(k).
• Significant equity as an early employee.
• Direct mentorship from experienced founders and regular team events and off-sites.
• Company-provided equipment, home office setup, in-office lunches, and snacks.