Maintenance Coordinator (Property Management)

Location: Remote; candidates based in South Africa or Colombia

Company

Staffing agency supporting a residential property management company serving the greater Tampa Bay area in Florida.

What you will do

• Receive, triage, and manage residential maintenance requests and work orders through successful completion.
• Communicate timelines, expectations, and resolution steps clearly and professionally with tenants and property stakeholders.
• Maintain accurate maintenance records, updates, and documentation in AppFolio.
• Source, vet, onboard, schedule, and coordinate vendors and contractors.
• Negotiate vendor pricing, validate scopes of work, and identify cost-saving opportunities.
• Review completion reports and audit vendor invoices against original quotes before approving payment.

Requirements

• Demonstrable hands-on AppFolio experience in property management and maintenance operations.
• Outstanding verbal and written English communication skills for tenant and vendor discussions.
• Proven negotiation skills, including pricing, job scopes, and vendor accountability.
• Strong organization, attention to detail, multitasking, and prioritization skills for high-volume requests.
• Solid knowledge of residential property maintenance issues, trade terminology, and repair timelines.
• Previous property management coordination experience; this is not an entry-level role.

Culture & Benefits

• Remote-first working environment.
• Independent ownership of workload with clear operational guidelines.
• Fast-paced environment focused on proactive problem-solving and driving tasks to completion.
• Payment eligibility is limited to candidates who can receive payments via Wise, with supported local bank transfer availability required in the candidate’s country of residence or bank location.